Contact & Info
You can reach us regarding any issue or question by sending email to [email protected] - we aim to reply within 24 hours.
Alternatively you are welcome to contact us via social media.
SF Express will be the courier of choice for China, Hong Kong, Macau and Taiwan deliveries.
The courier for international deliveries will depend on the location; the courier will be on the confirmation email when order is placed.
A tracking number will be sent to you once the courier has received your order for shipping.
Below is the list of confirmed countries we ship to. Please contact us ([email protected]) if you would like to ship to countries not on the list below, we will do our best to ship to your desired location.
- Hong Kong
- New Zealand
- South Korea
China, Hong Kong, Macau and Taiwan deliveries are free.
All other countries on the list above are subject to 100RMB delivery fee.
Your garment will be uniquely hand crafted once order is placed; therefore longer than usual delivery time is needed.
From the day the order is confirmed, we aim to ship the garment out within 10 working days. You will get a confirmation email and tracking number once the courier receives your order. A further 1 to 5 working days (depending on location) will be needed for the courier service to delivery to your address. Yuzhe Studios will not be responsible for any delays caused by courier service or customs agencies.
Lost & damaged items
All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Yuzhe Studios does not assume any responsibility for lost or stolen items.
You are welcome to return or exchange items back to us, if the following criterions are met:
- Items returned must be in their unused original condition with all item tags attached.
- Incomplete, damaged, worn or altered returns, or anything Yuzhe Studios reasonably believes has been used, will not be accepted.
- An email must be sent to [email protected] within 48 hours of receiving the order, confirming your wish to exchange or return your order.
- Please note that it is not possible to return personalised items.
- Orders must be returned in original packaging.
Return address will be given once we receive your email confirming exchange or return.
Size exchanges will not incur any re-delivery fee for the countries listed above. Only one exchange process can be undertaken for an order.
Exchange or returns for Mainland China orders are free, please go through SF Express and choose the option of receiver to pay for shipment.
For all other locations, return shipping charges are the responsibility of the customer. Returned items must be declared as "Returned Goods" in the customs section, returns that are not properly declared may incur additional fees. We would advise to use a service that is traceable, as Yuzhe Studios will not be held responsible for lost or damaged goods.
Paypal is the secured payment partner for yuzhestudios.com, all payment going through the site will be processed by Paypal.
China Mainland customers may also choose to complete their purchase by adding our personal WeChat account (Please add WeChat account yuzhestudios).
Paypal payments will be completed in Hong Kong Dollars. All currency conversion information provided on this site is for informational purposes only. Exchange rate used to make the purchase is determined by your bank at the time of purchase.
All deliveries within Mainland China include tax and duty.
Orders outside Mainland China could be subject to duty and/or taxes levied by the importing country. By placing an order with Yuzhe Studios, you acknowledge that you understand this and that you are responsible for any such charges. Should you refuse to pay these charges, your order will be returned to Yuzhe Studios and you will be refunded less any shipping, transactional and import fees associated with the return.
Yuzhe Studios has a process that can avoid import duty for international deliveries, should you wish to undertake this process, please email [email protected] to find out more.